Terms and Conditions

BodyKitchen LLC dba BodyKitchen Pilates
13401 Ventura Blvd, Ste 101 Sherman Oaks, CA 91423
help@bodykitchenpilates.com

These Terms and Conditions govern the use of the BodyKitchen Pilates website, mobile applications, booking systems, and studio services. By accessing the website, booking classes, or attending the studio, you agree to be bound by these Terms.

Booking Policy

Classes may be booked only by clients with valid class credits or an active membership and a credit-card on file. Class availability, schedules, and instructors are subject to change without notice.

BodyKitchen Pilates reserves the right to modify booking windows, release schedules, and capacity limits at its discretion.

Checking In

Clients must check in upon arrival to confirm attendance. Check-in may be completed at the front desk or with the instructor.

Open spots may be released to waitlisted clients shortly before class start time. Late arrivals may forfeit their reserved spot and will be treated as a no-show. Calling the studio does not guarantee spot retention.

Cancellation Policy

Clients may cancel classes through the BodyKitchen Pilates website or booking app up to twelve (12) hours before the scheduled class start time.
Cancellations are not accepted via social media messages or by contacting instructors directly .
Class-package bookings canceled after the cancellation window result in forfeiture of the class credit.
Membership bookings canceled after the cancellation window incur a $20 plus tax late-cancellation fee.

No-Show Policy

Failure to attend a booked class without timely cancellation constitutes a no-show.
Class-package no-shows result in forfeiture of the class credit.
Unlimited-membership no-shows incur a $35 plus tax fee.

Waitlist Policy

Clients are responsible for monitoring their waitlist status. If moved into a class from the waitlist, standard cancellation and no-show policies apply.
Booking multiple waitlisted classes is done at the client’s own risk.

Return and Exchange Policy

All class credits, memberships, and packages are final sale and non-refundable.
Unlimited memberships may be canceled in accordance with the membership agreement. No prorated refunds are issued. Clients are responsible for monitoring expiration dates and auto-renewal status.
Retail merchandise may be returned:
Within seven (7) days for refund
Within thirty (30) days for store credit
Items must be unused, in original condition, with tags attached. Intimates are final sale.

Unlimited Memberships and Auto-Billing

By purchasing a membership, you authorize BodyKitchen Pilates to automatically charge your stored payment method on a recurring basis for all membership dues and applicable fees.
Charges will not exceed the disclosed membership rate or applicable cancellation or no-show fees. Failed payments may result in suspension of booking privileges.

What to Expect in Classes

BodyKitchen Pilates offers mat-based heated and non-heated Pilates classes.
Some mat classes may be heated and may reach elevated temperatures. Classes may incorporate light equipment such as hand or ankle weights. Music may contain explicit language.
Clients are responsible for monitoring their own physical condition, hydrating appropriately, and informing instructors of any injuries or limitations.

Privacy Policy

Use of the website and services is subject to the BodyKitchen Pilates Privacy Policy, which governs the collection, use, and protection of personal information. BodyKitchen Pilates does not sell personal information.
The full Privacy Policy is available on the website.

Liability Waiver and Assumption of Risk

Participation in any BodyKitchen Pilates class or use of studio facilities requires completion of a separate, signed Liability Waiver and Assumption of Risk Agreement.
By booking or attending classes, you acknowledge that Pilates and physical exercise involve inherent risks and that participation is voluntary. The signed waiver governs all injury-related claims and supersedes any general statements contained in these Terms.

Photography and Recording

Clients may be photographed or recorded during classes or events. Participation constitutes acknowledgment that photography and recording may occur.
Use of images, recordings, and likeness is governed by the separate Photography and Video Release signed by the client.
covid-19 and communicable disease acknowledgment
Participation in in-studio classes involves inherent exposure risks to communicable diseases, including COVID-19. By attending the studio, clients voluntarily assume all related risks.

Intellectual Property

All website content, logos, graphics, designs, trademarks, and service marks are the property of BodyKitchen LLC dba BodyKitchen Pilates and may not be used without prior written consent.

disclaimers and limitation of liability
To the fullest extent permitted by law, BodyKitchen Pilates is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from website use, booking systems, studio attendance, or reliance on content.
BodyKitchen Pilates is not responsible for third-party actions, technical failures, unauthorized access, or service interruptions.

modifications to terms BodyKitchen Pilates reserves the right to modify these Terms at any time. Continued use of the website or services constitutes acceptance of updated Terms.

Contact Information

BodyKitchen LLC dba BodyKitchen Pilates
13401 Ventura Blvd STE 101
Sherman Oaks, CA 91423
help@bodykitchenpilates.com